POAS

Power of Attorney Services

Refund policy

This Refund Policy explains when refunds may be available for services purchased through POAS.ae.
 
POAS.ae is operated by CENDALE DOCUMENTS CLEARING SERVICES FZCO (“Operator”, “we”, “us”, “our”).
 
Last updated: February 27, 2026
 
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1) The 7 working day rule
Where a refund is approved, refunds are processed within 7 working days from the date the refund is confirmed by us (the “Refund Confirmation Date”), to the original payment method where possible.
 
Important: Banks and payment providers may take additional time to reflect the refund in your account after we have processed it.
 
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2) What fees are refundable (and what are not)
 
A) POAS.ae service fees
POAS.ae service fees may be refundable depending on:
  • whether work has started,
  • the stage reached in the workflow,
  • drafting/revision work already performed,
  • and whether an appointment has been booked or attended.
 
B) Third-party and official fees
Fees paid to third parties (e.g., notary/authority fees, translation, attestation, courier, appointment fees) are generally non-refundable once incurred, because they are outside our control and may be subject to the third party’s own rules.
 
If a third-party cost is refundable under that third party’s policy, we will support you in seeking it, but we cannot guarantee the outcome.
 
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3) When you may be eligible for a refund
You may be eligible for a full or partial refund of POAS.ae service fees if:
  • you cancel before work starts, or
  • we are unable to proceed due to reasons solely within our control.
 
If work has started, a partial refund (if any) may be calculated based on:
  • Intake and process mapping completed,
  • drafting/revision time incurred,
  • appointment scheduling/coordination performed,
  • administrative handling already delivered.
 
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4) When refunds are not available
Refunds are generally not available where:
  • the service has been substantially delivered or completed,
  • you change your instructions after drafting has started and decide not to proceed,
  • delays or rejections occur due to third-party requirements (receiving party, authority, notary office, embassy/consulate, bank, developer, etc.),
  • you provide inaccurate or incomplete information that prevents completion,
  • you miss an appointment or fail to attend with required documents,
  • third-party costs have already been incurred on your behalf.
 
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5) Receiving-party rejection (important)
Some receiving institutions (banks, developers, authorities, overseas entities) may reject a POA due to internal policy or changing requirements.
 
POAS.ae coordinates the workflow and can help reduce avoidable drafting issues, but we do not guarantee acceptance by any third party. A rejection by a receiving party does not automatically entitle a refund, especially if work has already been performed or third-party costs have been incurred.
 
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6) How to request a refund
To request a refund, contact us with:
  • your full name,
  • your order reference (if available),
  • the reason for the request,
  • and any relevant supporting details.
 
Contact:
 
We will confirm in writing whether the refund is approved and, if approved, the Refund Confirmation Date.
 
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7) Refund method
Refunds are issued to the original payment method where possible. If this is not possible (for example, due to payment provider constraints), we will propose an alternative method and obtain your confirmation.
 
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8) Chargebacks
If you believe a payment was made in error, contact us first so we can resolve it quickly. Unresolved chargebacks may slow resolution because we must provide documentation to the payment processor while investigating.
 
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9) Changes to this policy
We may update this policy from time to time. The latest version will be posted on this page.